Terms and Conditions

Peugeot Rates Include

 

• BRAND NEW tax free left hand drive Peugeot.
• Full Vehicle Insurance cover including third party liability and theft. (Plus Damaged Tyres & incorrect Fuel)
• Full factory warranty.
• Personal Accident Insurance (PAI).
• Unlimited Kilometres.
• 24 hour Peugeot Roadside Assistance (conditions apply).
• No Insurance Excess.
• Additional driver fees (conditions/restrictions apply).

GPS Units

A large range of Peugeot Leasing models come already equipped with a built-in GPS unit and Bluetooth telephone link. 

Europe is within easy reach as 35 countries are mapped and recorded on the built-in Navigation system. These countries include: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland and The Vatican. UK is no longer included. Lease accessories are purchased, not leased. So you are free to keep, sell or do as you please with the items after you return you vehicle. 

All accessories are tested by Peugeot and are to European standards. Accessories must be pre-booked and pre-paid prior to Leaving Australia. Your vehicle will be delivered with the accessories installed and a note will be added to your contract and added to your voucher.

Peugeot Open Europe Assistance & Insurance Cover

The 24-hour, 7-day Peugeot Sodexa Assistance will come to your aid should the following events occur:

• A breakdown that immobilizes the vehicle and which cannot be repaired the same day.
• Accident or attempted theft which immobilize the vehicle and of which the resulting damages cannot be repaired the same day (Warning: in the event of an attempted theft, a detailed report and police report are compulsory).
• Theft of the vehicle (Warning: detailed report and police report are compulsory).
• Damaged Tyres
• Incorrect Fuel

Insurance

Your vehicle is covered by a multi-risk, non-deductible policy which offers the following guarantees:

• Civil liability of the driver (including liability for non-paying passengers transported).
• Vehicle fire.
• Theft of the vehicle (if reported to the police).
• Broken windows.
• Damages incurred by accidents involving the vehicle, including acts of vandalism (if reported to the police).
• Legal protection.
• Coverage of the driver 

The following countries are covered by insurance and for assistance: 
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus~, Czech Republic, Denmark, Estonia, Finland, France (including Corsica), Germany, Gibraltar, Greece (including Crete and Greek Islands), Hungary, Iceland, Italy (including Sicily and Sardinia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, Switzerland and the Vatican. UK is no longer included.

 

~ The cover of insurance provided for Cyprus is limited to the geographical parts of Cyprus which are under control of the government of the Republic of Cyprus.

 

Your vehicle is not covered for the following:

• Empty gas tank or wrong lubricant type.
• The loss or theft of luggage or personal belongings.
• Fines, tickets and alcohol-related accidents.
• The loss of the vehicle keys.
• Any visibly improper use of the vehicle.

Who is covered & for how long ?

• The contract title holder as well as any other non-paying passenger, up to the authorized maximum number of passengers indicated on the vehicle's registration certificate.
• The vehicle itself, registered under the French special category "T".
• You are covered both for assistance and insurance for the duration of your contract, as indicated on your purchase order and on your international automobile insurance card.

All details are subject to change without notice.

** Mud and Snow Tyres with Grip Control System - Working in slow motion conditions, the Grip Control System is a traction control which manually manages all 4 wheels together with a steering wheel angle and brakes to keep the best grip possible. This system combines with the Michelin Alpin 8mm winter tyres to offer overall safety, grip and traction in icy or snow conditions at speeds of below 80km/h. Vehicles also come with "Winter Tyres".

Please be advised that mud and snow tyre options are offered on specific models with Peugeot at no extra charge BUT must be specifically requested at the time of booking.

Please be advised that Peugeot vehicles without grip control can no longer be collected / delivered from the following locations due to the Germany and Switzerland regulations during the winter months: 
- Zurich - Munich – Frankfurt

 

M:  Manual Gear Box
A:  Auto Gear Box

 

All Models are Left Hand Drive and are equipped with Air Conditioning, Cruise Control, Power Steering, Electric Windows, Central Locking and Radio CD MP3.

 

All vehicles (excluding the RCZ model) are now equipped with a spare wheel (gone are the days of only the Puncture Repair Kits!) 

Terms and conditions above are subject to change without notice

Eligibility:

Renault Eurodrive customers eligible for a tax free vehicle with special temporary plates for a maximum of six months include: 
1 Tourists, who regardless of their nationality,
a) Have their legal residence outside of the EU,
b) Are visiting the EU temporarily and are not staying more than 185 days in a 12 month period, 
c) Do not engage in any type of employment during their stay.

2 European citizens residing outside the EU who fit the conditions above and who can obtain proof of their intention to return to their employment at the end of the stay in the EU. 

3 People on temporary assignment in the EU, such as professors and journalists – under certain conditions. Consult Renault Eurodrive for details. Under French customs law, only the registered owner of the car, direct ascendants, descendents or spouses may drive the car. This law has no effect on the vehicle insurance, which covers all drivers regardless of the relationship to the registered owner.

 

Driving Licence:
Renault Eurodrive highly recommends the acquisition of an International Drivers Licence for all drivers.

 

Collection of Car:
Documentation Required: 1. Passport; 2. Drivers Licence; 3. Copy of Eurodrive Order Form. Insurance documents will be issued upon delivery of the vehicle. 

All vehicles are supplied left hand drive and fitted with standard tyres. Dacia Duster 4x4 is fitted with mud and snow tyres. 

– When driving in Winter its the responsibility of each driver to respect the legal requirements in place in each European country visited.
– Our insurance cover remains the same regardless of whether the car is equipped with snow tyres or not.
– If you decide to purchase your own snow tyres you must return the car with its original standard tyres, otherwise you will be billed for them.

 

Fuel:
All vehicles, delivered outside Paris centre, will be supplied with 10 litres of fuel.

 

Final Payment:
Your order should be finalised in full at the time of your reservation. Late return of lease forms may delay the delivery of your vehicle. For bookings within six weeks of collection, please contact our office.

 

Period of Use: 
Vehicles may be leased from all of our locations for a maximum period of 175 days (with approval from the head office) with the following exceptions: 
Lisbon - Porto: 90 days within Portugal.

 

Please Note:
Days are calculated on calendar days, not 24 hour periods. All vehicles are manual transmission unless otherwise noted.

 

Refunds:
No refunds will be paid for the early return of vehicle.

 

Deliveries and Returns:
Deliveries and returns within France are free, however charges maybe applicable to other European cities. Please contact our office for full depot details.

 

Returns:
The return of a vehicle to a centre other than that indicated on the customer’s Eurodrive contract will result in additional charges to the customer.

 

What are the Additional Costs:
The Renault Eurodrive Program is a tax free sale with buy back agreement. After you pay for your lease in your home country, your only other costs are petrol/diesel. Tolls and Motorway charges are not included.

 

Safety Kit:
Mandatory safety jacket and triangle are included in all Eurodrive lease vehicles.

Servicing Costs: 
As with any vehicle, service costs are the responsibility of the owner of the vehicle. The Renault model range require their first service between 20,000 and 30,000 kms (see model specifications).

 

Extension of Contract Period:
While travelling you can arrange an extension by contacting Renault RCD Paris. Extensions will be calculated using RCD tariff rates and can be as much as double pre-booked rates. Notice of intention to extend must be given at least 2 weeks prior to the expiry date of the original period, and should include a return address so that updated insurance papers can be forwarded to you. If the extension is not paid for, the vehicle will only be insured for the initial period.

  

Travel Insurance: 
We strongly recommend that you consult with an insurance broker or travel agent regarding appropriate travel insurance protection protection.

 

Responsibility:
All information contained in this publication was correct as at the date of printing. All rates, terms and conditions in this brochure are subject to change. Prices are quoted in Australian dollars and valid only for bookings made on behalf of clients residing in Australia/New Zealand. All reservation confirmations, invoices, exchange vouchers, receipts and other documentation are issued subject to any and all terms and conditions under which items or services are provided by the Service Providers. The customer hereby authorises the Company to select and utilise the services of and the Service Provider of its choice for the purpose of the customer’s requirements and on such terms and conditions as time to time are arranged between the company and the Service Provider.

Any additional services of Service Providers requested by the Customer shall, if assented to by the Company in its absolute discretion, be at the sole cost and risk of the customer. In so far as local law allows, the Company and its servants and agents shall not be liable for any injury, damage, loss, accident, delay or irregularity, additional expense or liability occasioned to any person or property howsoever caused or arising including, but without limiting the generality of the foregoing, whether due to the act, neglect, default or otherwise from acts of God, dangers incident to the air, land or sea, fire, breakdown in machinery or equipment, force majeure or acts of de facto Governments or authorities, wars whether declared or otherwise, riots, strikes, insurrections, theft, pilferage, epidemics, quarantine, medical, custom or other regulations, dissatisfaction with any service provided, any inaccuracy or misdescription contained in the brochure to which these terms and conditions relate, delays and cancellations of or changes in itinerary or schedules or over booking, improper or insufficient passport, visa or other travel documents or by any act, neglect, default or otherwise of the Service Providers, their servants or agents or any other person.

 

Consumer Claims:
Must be lodged in writing within 30 days of the customer’s return. Claims will only be considered upon presentation of original invoices and receipts. Duplicates and photocopies will not be accepted.

 

Insurance Cover: 
Please note the following items are not covered: 
– non return of the vehicles keys, registration and insurance papers; 
– Repairs or work made to your vehicle by any person unless authorised by Renault Eurodrive; 
– Personal effects; 
– Telephone calls.

Your vehicle is covered for full comprehensive insurance in the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Montenegro, Monaco, The Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican.

Terms and Insurance coverage are subject to change, please contact our office for further information.

Just like your local full comprehensive insurance policy, you are covered for accident damage, theft, vandalism and third party injury to occupants in the car including in most instances, the driver. There are NO ADDITIONAL collision waiver costs.

Please note that should your vehicle be delayed or incur a mechanical breakdown, Renault Eurodrive will, subject to the terms of the Assistance Program, arrange for a replacement rental vehicle or accommodation on your behalf until your vehicle has been repaired at the initial place of delay. Further details of the Renault Assistance Program are available on request from our office.

Customers who travel in a country that is not mentioned in the above list of insured countries do so at their own risk and shall assume full responsibility for any incidents during the course of their travels in these uninsured countries.

 

Privacy: 
Renault Eurodrive recognises the importance of your privacy. We collect personal information to process bookings and may use details we collect for marketing communications made by us and the Renault group of companies either in Australia or overseas as well as for research and analysis purposes. We will not sell your information, nor make it available to other businesses without your consent. (We may use external contractors, such as mail houses, who may have access to your personal information, but only subject to strict privacy rules.) If you do not wish to receive marketing communications from us in the future or would like further information on our privacy policy or would like to find out what information we hold concerning you, please contact our office.

 

†GPS:
For full details of the countries covered for the GPS unit fitted to your vehicle please contact our office for further information. Update costs for TomTom Live services are not included and are at the customer’s own expense.

Our Rates Include;

• A brand new Renault of your choice
• Unlimited Kilometres
• Full insurance with No Excess in 44 Countries
• No additional driver charges  (Conditions & restrictions apply)
• Minimum age 18 years
• 24 hour roadside assistance
• Full factory warranty
• All vehicles are fitted with Safety Kits consisting of a warning triangle, fluro and reflective jackets.

Our Models Include;

• ABS brakes and airbags (1)
• Emergency Brake Assist
• Air-conditioning
• CD / Radio player
• Ignition cut off system
• Remote central locking
• Electric windows
• Power steering

(1) - number of airbags varies between models. All models are left hand drive and manual transmission unless otherwise noted

Terms and conditions above are subject to change without notice

The French Government allows Citroën to lease brand new vehicles to non-French residents free of all duties and taxes, to encourage Tourism in France. This ensures that you receive the best value for money available, much more competitive than hiring a car.

The minimum lease period is 17 days, with a maximum of 175 days for collection at Paris City, CDG & ORY and 165 days (approx. 6 months) for all other locations.. Once your lease period expires, you simply return the vehicle to your nominated delivery point or you can pay the difference between the full price, less the amount you have already paid in leasing payments, and keep the vehicle for export yourself.

All vehicles are equipped with ABS System, Airbags, Central Locking, Power Steering, Front Power Windows, Radio and CD Player, Engine Immobiliser, Air Conditioning, Driver & Passenger Airbags, Side Airbags on all models except Berlingo, Jumpy and Jumper.

Accessories available on some models e.g. snow chains, baby seats etc.

Please note: Car information pages to be used as a general guide.

IMPORTANT NOTE: it is compulsory for drivers to have in their car in France and Spain a reflective jacket and breakdown triangle. If pulled over by the Authorities and your vehicle is not carrying these items, you could be fined a sum of EUR 135

Citroen offers the security kit in all cars delivered in FRANCE which includes a reflective jacket and triangle. If the kits are not returned with the vehicle, Citroen Champ de Mars will charge the client’s credit card EUR 25.

For other countries, where required the customer has to purchase it. They can buy it in Auto Shop, garage, Petrol Station or Supermarket or an authorized Citroen Dealer The price is around 5 - 25 euros which depends on where you buy it.

BREATHALYZER: Every driver in France is required to carry two certified alcohol breathalyzers in the motor vehicle. Every driver must have : 
• A brand new breathalyzer • A valid breathalyzer (which is valid 2 years) 
• Complying with the NF ( Norme FranÁaise ) norm

If stopped by local police, the fine for not having a breathalyzer will be EUR 11. Please note that a breathalyzer costs EUR 1 or 2 and you can find it in the following retail outlets: 
• In supermarkets • In gas stations 
• In drugstores 
• On-line websites

Citroen DriveEurope will provide breath analysers in cars picked up in France from November 1. The breath analyser supplied will be a disposable type, therefore, if it is used, another unused breath analyser must be purchased at the contract holder cost and left in the car. 

All vehicles Features Include: 
- Left hand drive
- ABS brakes
- Airbags
- Antitheft
- CD player
- Central locking
- Electric windows 
- Power steering

Rates Includes:

• A Brand New tax free Citroën.
• All vehicles equipped with Air conditioning, ABS System, Airbags, Anti theft, Central Locking, Electric Windows and Power Steering.
• Full Vehicle Insurance cover including third party liability and theft. (now includes Punctured Tyres & Lost or Stolen Keys & Fuel Inversion.)
• No Insurance Excess.
• Full factory warranty.
• Unlimited kilometres.
• 24 hour Roadside Assistance.
• All vehicles with CD player.
• No upper age limit.
• No extra driver charges.
• No airport supplements.
• Minimum Age is 21 years with full Australian or New Zealand Drivers Licence held for 12 months
• All paperworks completed prior to travel
• Free pick up and return of vehicle within France.
• 10 Litres of Diesel or 15 litres of petrol is provided free of charge. Fuel & Oil thereafter is at your cost

To Qualify for the Leasing Program you must

• Reside outside the European Union
• Stay in the European Union for no more than 165 days in any consecutive 12 month period
• Not carry out any paid work whilst in the European Union
• Minimum age to 21 with full driver's licence ( provisional licence not accepted )

Your Citroën/DS vehicle is covered by Insurance and 24/7 Assistance if you drive in any of the following countries or their islands:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus~, Czech Republic, Denmark, Estonia, Finland, France (including Corsica), Germany, Gibraltar, Greece (including Crete and Greek Islands), Hungary, Iceland, Italy (including Sicily and Sardinia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, Switzerland and the Vatican. UK is no longer included.

You are not permitted to drive in the United Kingdom or any countries not listed above.

Your Citroën/DS vehicle is covered as follows: In case of accident, fire, theft or attempted theft, vandalism, broken windows, punctures by the no excess comprehensive insurance policy. (Contact Citroën Car-2-Europe for a copy of the insurance policy) Breakdown by the Citroën manufacturer warranty.

Terms and conditions above are subject to change without notice 

We have provided a list of the most frequently asked questions in relation to Renault Car Leasing in Europe.

Can my wife drive the vehicle?
Your wife, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. NB: Partners can also drive the vehicle if your relationship has been officially recognized or if they sign an official sworn statement.

Can I lease a car if I have a European passport?
Yes, if you have not resided in the EU for more than 6 months you can lease a car. You will have to complete a statutory declaration which is provided with your lease contract attesting to the fact that you are travelling on holiday and that you will return to a non EU country at the end of your lease period/holiday.

What documents will I need to collect my car?
You will need to have the following on you - your Renault Eurodrive contract – an international driver's license – a valid passport. If you have asked someone else to collect the vehicle, make sure you give this person written authorization.

Can I pay a supplement to be insured in countries other than those you cover?
No. Unfortunately no geographical extension to the insurance contract is possible.

What are the additional costs ?
As with any vehicle service costs are the responsibility of the owner of the vehicle (you). The Renault model range require their first service between 20,000 and 30,000 kms.

What happens if I go anyway?
If you decide to visit a country not covered by our insurance/assistance you are fully liable and must pay all expenses resulting from a breakdown or other problem

Can I return the car to another centre than the one initially planned?
Yes, absolutely. You must simply contact the centre of your choice at least 72 hours in advance to make an appointment and to get the phone number and opening hours of the centre along with a map).

Can I choose the colour of my car?
Unfortunately, we cannot promise to provide a particular colour. However, Renault tries to make sure its vehicles are in the most popular colours of the day.

If I pick up a car in winter, does it come with snow tyres?
No. Our vehicles have all-weather tyres all year round. When driving in winter it is the responsibility of each driver to respect the legal requirements in place in each country visited. Our insurance cover remains the same regardless of whether the car is equipped with snow tyres or not. If you decide to purchase your own snow tyres you must return the car with its original all weather tyres or you will be billed for them.

What are the additional costs?
The Renault Eurodrive programme is a tax free sale with buy back agreement. After you pay for your lease in your home country, your only other cost will be your petrol or diesel, tolls and motorway charges. Note that EXCLUSIVELY, Renault insurance does cover: Punctured tyres; Loss or stolen vehicle keys; Incorrect fuel placed in your vehicle and your personal effects.

What documents do I need to cross borders in Europe?
There are very few borders these days. However the documents you are given when you take deliver of your car - the vehicle registration document (grey card), car insurance and Warranty booklet and your identity papers (Passport, international driver's licence) suffice to cross European borders. However, you may need to purchase a special disc to travel in certain countries eg Hungary, Czech republic etc .

Is it possible to have the vehicle delivered or picked up at the end of the contract?
We unfortunately can only deliver vehicles to Renault Eurodrive delivery centres. French legislation prevents us from driving your vehicle

Considering this is 'my car' do I still have access to roadside assistance?
Yes. Roadside assistance is provided in over 44 European countries, 7 days a week and 24 hours a day. Full details are provided with your final documentation.

Can I extend my lease once I have started?
Yes you can. You must contact the Head office at least 8 days prior to the end of your lease so that they can send you the paperwork to extend the insurance contract. Please note that the charge will be higher than what you paid in Australia.

Why do I have to give my credit card details on the contract?
This is for Renault's use only, in cases of any traffic infringements or items not returned with the vehicle, for example keys, registration papers etc. You will be advised before you are charged.

What are the age limits for drivers?
You must be in possession of a full drivers licence (no provisional or learner drivers allowed) . There is no upper age limit.

What countries are covered by the GPS unit?
Many of the vehicles provided by Renault Eurodrive are equipped with a GPS unit including the coverage of Europe. The coverage of the GPS unit is detailed below: 

Countries fully covered (99.9%) - Andorra, Austria, Belgium, Canary Islands, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Hungary, Monaco, Netherlands, Poland, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland and Vatican City. 

Countries partially covered - Bulgaria (54%), Croatia (42%, including major cities and coastal areas), Greece (84%) & Latvia (63%).

Connector roads 
Other Central European Countries are covered allowing you seamless navigation throughout the entire region.

Select your GPS Manual
The pdf document below contains two GPS manuals: R-link and MediaNav. Factory installed GPS systems vary among car models and configurations. At the time of pickup you will know which GPS is installed in your vehicle. Also, please remember that you can get additional assistance at the Eudrodrive.
MediaNav GPS applies to selected models Captur, Clio, Dacia Duster & Trafic.

R-link GPS applies to selected models Espace, Kadjar, Kangoo, Megane, Scenic, Grand Scenic & XMOD.

Please Note: GPS models may vary at time of collection.

Does the vehicle come with a 'vignette' or Swiss highway sticker?
The vehicle does not come with any highway stickers or vignettes. It is your responsibility to buy one at the border. So if you are travelling to Austria, Switzerland, Czech republic please enquire.

Do I need to leave a deposit when I arrive or pay for any extras?
No. Once you have paid UK and Europe Travel you will be given a prepaid voucher, this will cover you for your lease and there are no extra’s to pay other than toll, highway charges or fuel. There is no deposit required or credit card imprints taken at time of collection.

How much fuel is provided and do I need to return the vehicle full?
The vehicle will be delivered with between 10-15 litres of fuel, which in most cases is enough to get out of the city or on your way. You are not required to return the vehicle full and there are no charges in doing this.

Will I receive a right hand drive vehicle if I collect in the UK?
No, all Renault models are left hand drive vehicles.

Can my friend or relative collect the vehicle for me?
No. The registered driver (the client that completed the forms), must collect and return the vehicle as there are forms to be completed.

We have provided a list of the most frequently asked questions in relation to Peugeot Car Leasing in Europe.

Can I travel on a European passport?
Yes you can. However when completing the contracts you will need to supply UK and Europe Travel with a letter outlining your intentions to travel, dates of return and a copy of an invoice being phone, water or elctricity bill stating your current address. You must not reside in the EU and you must have been in Australia for more then 6 months.Detailed information on this will be sent with your Peugeot Lease Forms when your booking has been confirmed.

Why do I have to give my credit card details on the contract?
This is for Peugeot's use only, in cases of any traffic infringements or items not returned with the vehicle, for example keys, registration papers etc.

How far in advance can I make amendments to my Peugeot booking?
All amendments must be made outside of 21 days from collection.

Do I need an International Driving Permit (IDP) when renting a Peugeot?
An IDP is proof that you hold a valid driver licence in your home country at the date of issue of the IDP and should be carried with your domestic driver licence. It is a very useful travel document and is required or recommended for many countries when hiring a motor vehicle.

Can I order a specific colour for my Peugeot vehicle?
No. Preference of colour can be written on the leasing contract, under the 'Observation' section, however it cannot be guaranteed.

What are the age limits for drivers? 
You must be in possession of a full drivers licence (no provisional or learner drivers allowed) . There is no upper age limit

Can I pay extra to be insured in other countries not covered by insurance? 
Unfortunately this is not possible. The insurance policy can not be extended or changed. If you do decide to travel ins a country not covered by insurance you will be held fully liable and must pay all expenses resulting from a breakdown or theft.

Can I change my drop off point once I have already started my lease? 
Yes you can. If you are changing from a French location to a non French location you will have to pay the fee to Peugeot Sodexa in Paris.

Does the vehicle come with a 'vignette' or Swiss highway sticker? 
The vehicle does not come with any highway stickers or vignettes. It is your responsibility to buy one at the border. So if you are travelling to Austria, Switzerland, Czech republic please enquire.

Can you deliver or collect the car? 
Unfortunately this can not be done for legal and insurance reasons

What do I need to collect my vehicle?
Upon pick up you will need to provide the pre paid voucher from UK and Europe Travel and your passport.

Do I need to leave a deposit when I arrive or pay for any extras?
No. Once you have paid us you will be given a prepaid voucher, this will cover you for your lease and there are no extra’s to pay other than toll, highway charges or fuel. There is no deposit required or credit card imprints taken at time of collection.

How much fuel is provided and do I need to return the vehicle full?
The vehicle will be delivered with between 10-15 litres of fuel, which in most cases is enough to get out of the city or on your way. You are not required to return the vehicle full and there are no charges in doing this.

Can my friend or relative collect the vehicle for me?

No. The registered driver (the client that completed the forms), must collect and return the vehicle as there are forms to be completed.

Can I have additional drivers and is there a fee?
Yes you are able to have additional drivers and there is no additional fee, however there are restrictions as follows; All additional drivers must fit the requirements of the program and the registered driver must be in the vehicle at all times. Additional drivers can only be immediate family members - de facto, spouse, son or daughter who has the same surname and residential address as the registered driver. They may drive locally without the registered driver but under no circumstances can the family member take the vehicle across any borders or for lengthy periods without the registered driver in the car.

If I take my vehicle on a ferry will I be covered by insurance?
Yes. You are covered by full comprehensive insurance. Ferry crossing fees are not included in the costs; these will need to be prepaid. Let us know if you are interested in this as we can help.

Can I upgrade my car on arrival or request accessories?
No. Therefore it is vital you choose the correct vehicle and accessories prior.

Considering this is 'my car' do I still have access to roadside assistance? 
Yes. Roadside assistance is provided in over 25 European countries, 7 days a week and 24 hours a day. Full details are provided with your final documentation.

Do Peugeot Sodexa offer Tow Bars as an accessory or allow them to be fitted?
No. Peugeot do not offer these or allow them to be fitted on the vehicle by the client.

Does the Peugeot vehicle come with a spare tyre?
Yes. One spare tyre is included with all vehicles.

Do Peugeot provide safety equipment required by individual countries?
No. It is the responsibility of the client to ensure they have the adequate and necessary items required. The laws and requirements vary between countries. Peugeot cannot predict where each client will travel and therefore leave it to the client to investigate and purchase.

Will a reflective jacket and breakdown triangle be provided in the Peugeot vehicle?
All Peugeot deliveries from the 1st of July 2008 will be provided with a security kit which includes a reflective jacket and triangle. Peugeot Sodexa will charge the client's credit card EUR25 should the items not be returned with the vehicle.

What are the additional costs?
After you pay for your lease in your home country, your only other cost will be your petrol or diesel, tolls and motorway charges.  

What tyres do Peugeot vehicles come with?
All vehicles are fitted with standard tyres prior to leaving the Peugeot Sodexa factory. Standard tyres are not suitable for all winter conditions and during certain periods of the year. It is the clients responsibility to purchase the appropriate 'winter tyres' whilst overseas and have them fitted and removed at a authorised Peugeot Dealer. Snow chains can be prepaid with Uk and Europe Travel prior to departure and supplied by Peugeot Sodexa at time of collection, however they are not suitable for highway driving.

If I want to extend or change the details of my lease whilst I'm overseas, can I do this through my Australian Travel Agent?
No. Extensions or changes are possible however you will need to contact Peugeot Sodexa direct and arrange this with them. All costs will be in Euro and current taxes applied.

Does the car have to be serviced? 
Yes - the car needs a first service at 30 000 and then 60,000kms for Petrol Models (20,000 and then 40,000kms for Diesel Models). This is at your expense. Details of the Peugeot dealers in Europe will be given to you at time of pick up

What happens if my vehicle is stolen or I have an accident?
Detailed information will be given to you in your final documentation, however it is relatively simple. You need to follow the same procedure as you would at home. Contact the police, fill out an accident report form and fax the document to Peugeot. In the event of your vehicle being stolen once you have notified Peugeot, the promissory note amount will not be invoked.

If I have to return earlier for any reason can I do this, and am I entitled for a refund?
Yes, please make sure you contact the representative prior to organise the return. A partial refund may be issued to client who had an initial lease for more than 35 days and who returned more than 7 days prior to the organised date.

How do I purchase the emission sticker that is required in certain parts of Germany?
These can only be purchased at the Peugeot dealerships in Germany. Simply show the registration papers that you are given at the start of the lease and the dealer will provide you with the emission sticker. The cost is approximately EUR 8.

We have provided a list of the most frequently asked questions in relation to Citroen Car Leasing in Europe. 

Q: Will I get a new car and what are the purchase taxes such as VAT / GST? 
A: Your Citroën DriveEurope car is a brand new vehicle and, under the special arrangement with the French Government, it is tax free. 

Q: Is my DriveEurope Citroën insured? 
A: Citroën DriveEurope includes full comprehensive insurance with no insurance excess. 

Q: Can I travel on a European passport?
A: Yes you can if you are not residing in the EU and will return to your place of residence which must be a non EU country at the end of your holiday. Extra paperwork is required and will be provided to you with your lease forms. 

Q: Does my new Citroen require a service? 
A: Yes. The first service is required between 15,000 and 20,000 kilometres which will be at your cost.

Q: Is there a limit on the number of kilometres I can drive my Citroën? 
A: No. You can do as many or as few kilometres as you wish, it has no effect on the price or conditions. 

Q: What happens if I have a problem with my DriveEurope Citroën? 
A: Your DriveEurope Citroën includes a 24 hour free-call emergency service backed by 24 hour roadside assistance and it is supported by an extensive Citroën dealer group that covers every country in which you can use your DriveEurope Citroën. 

Q: Can I pay extra to be insured in other countries not covered by insurance? 
A: Unfortunately this is not possible. The insurance policy can not be extended or changed. If you do decide to travel ins a country not covered by insurance you will be held fully liable and must pay all expenses resulting from a breakdown or theft. 

Q: Does the vehicle come with a 'vignette' or Swiss highway sticker? 
A: The vehicle does not come with any highway stickers or vignettes. It is your responsibility to buy one at the border. So if you are travelling to Austria, Switzerland, Czech republic please enquire.

Q: What if I choose to extend my trip? 
A: Citroën allows you to extend the lease period while you are on your European trip. Additional fees apply. Simply contact Citroën head office in Paris 10 days prior to the original expiry date, with payment reaching Citroën Champ De Mars 5 days prior to the original expiry date, for your lease and insurance policy to be extended. 

Q: What are the age limits for drivers? 
A: There is no upper age limit and the minimum age is 21 years. All drivers must hold a full driver's licence. 

Q: What safety and security equipment is fitted to my DriveEurope Citroën? 
A: All DriveEurope Citroëns are fitted with ABS brakes, 2 or more airbags, central locking and engine immobiliser as well as power steering and front power windows. 

Q: What sort of in-car entertainment does my DriveEurope Citroën come with? 
A: All DriveEurope Citroëns are fitted with a CD system. 

Q: Where can I pick up my DriveEurope Citroën for free? 
A: There is free pick-up and return for your DriveEurope Citroën at more than 20 locations across France. You need not pick-up and drop-off to the same location.

Q: Can you deliver or collect the car? 
A: Unfortunately this can not be done for legal and insurance reasons.

Q: Can I order a specific colour for my Citroen?
A: No. Preference of colour can be written on the leasing contract, under the 'Observation' section, however it cannot be guaranteed.

Q: What do I need to collect my vehicle?
A: Upon pick up you will need to provide the pre paid voucher from UK and Europe Travel and your passport.

Q: Do I need to leave a deposit when I arrive or pay for any extras?
A: No. Once you have paid UK and Europe Travel you will be given a prepaid voucher, this will cover you for your lease and there are no extra’s to pay other than toll, highway charges or fuel. There is no deposit required or credit card imprints taken at time of collection.

Q: How much fuel is provided and do I need to return the vehicle full?
A: The vehicle will be delivered with between 10-15 litres of fuel, which in most cases is enough to get out of the city or on your way. You are not required to return the vehicle full and there are no charges in doing this.

Can I have additional drivers and is there a fee?
Yes you are able to have additional drivers and there is no additional fee, however there are restrictions as follows; All additional drivers must fit the requirements of the program and the registered driver must be in the vehicle at all times. Additional drivers can only be immediate family members - de facto, spouse, son or daughter who has the same surname and residential address as the registered driver. They may drive locally without the registered driver but under no circumstances can the family member take the vehicle across any borders or for lengthy periods without the registered driver in the car. 

Q: If I take my vehicle on a ferry will I be covered by insurance?
A: Yes. You are covered by full comprehensive insurance. Ferry crossing fees are not included in the costs; these will need to be prepaid. Let us know if you are interested in this as we can help.

Q: Is a diesel model better to have then a petrol model?
A: The price for diesel is approximately 10-20% cheaper than petrol in most European countries. Therefore we recommend if you plan on doing a reasonable amount of driving it may be more economical to pay the extra and take a diesel model. Diesel vehicles also offer better fuel economy eg. a 1.2L petrol will use approx 6L per 100kms whereas a 1.5L diesel vehicle will only use approx 4.5 litres per 100kms.

Q: Can I upgrade my car on arrival or request accessories?
A: No. Therefore it is vital you choose the correct vehicle and accessories prior.

Q: What are the additional costs?
A: After you pay for your lease in your home country, your only other cost will be your petrol or diesel, tolls and motorway charges.  Note that insurance does not cover:  Punctured or damaged tyres;  Loss or non return of the vehicle keys;  Loss or non return of the registration and insurance papers;  Incorrect fuel placed in your vehicle and your personal effects.

Under normal conditions, no refund will be made on any unused product. We do always recommend clients take travel insurance which could cover them for cancellation. We even offer travel insurance at a discounted rate because we really do not want you to be out of pocket. Credit card fees charged are non-refundable.

Please note that it is your responsibility to ensure that you have the correct visa, that your passport is valid.

As all our products are foreign currency based, we do reserve the right to adjust the exchange rate to the prevailing rate on the day you are paying your balance. Once you have paid in full, your rate is locked in.

We are not responsible for any exchange rate fluctuations between the time when paying a security bond and it being refunded to you.

We are also not responsible for the exchange rate charged to you by your credit card company.

Please also note that any indication we give as 'approximate' is just that - approximate - as the final rate you get charged is determined by your credit card company and they generally mark up the exchange rate by a few percentage points.

We welcome : Direct deposit into our bank account, cheque, money order and credit card. We accept Visa and Mastercard but pass on a surcharge. There will be link in our invoice where you can make a credit card payment and our bank account details will also be listed there.

As we act as a booking agent for various suppliers, please note that you/your booking is subject to their overall terms and agreement/booking conditions as well as ours. If you require a copy of the agreement before making your reservation, we will be happy to obtain a copy for you. We also require that you read through the general terms and conditions for the product you are booking, on our website, before making any payments. Your payment once received, acknowledges that you have done so.

These take effect the minute we reserve a lease car on your behalf. Fees can be up to 100% depending on when you cancel or amend. Amendments where possible are accommodated free of charge but when a supplier charges us a fee, we do pass that on to you. We always recommend that clients take out travel insurance to cover these costs. If you would like the cancellation / amendment fees for any specific product, please let us know and we will be happy to provide them.

Data privacy is of utmost importance to us. In order to ensure the safety and security of your personal information, we have established the following terms and conditions regarding data privacy:

Collection of Personal Information: We collect personal information such as your name, email address, telephone number, and other relevant information when you use our services or interact with our website. We only collect the information that is necessary for us to provide you with the services you require.

Use of Personal Information: We will use your personal information for the purpose of providing you with our services. This may include processing your orders, responding to your queries, and improving our services. We will never share your personal information with any third party unless it is necessary to fulfill your requests or as required by law.

Security of Personal Information: We take appropriate measures to protect your personal information from unauthorized access, theft, or loss. We use industry-standard security technologies to ensure that your personal information is secure.

Data Retention: We will retain your personal information only for as long as necessary to provide you with our services. Once your information is no longer needed, we will securely delete it from our systems.

Updates to Privacy Policy: We may update this privacy policy from time to time. Any changes we make to the policy will be posted on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

By using our services, you agree to the terms and conditions set out in this privacy policy. If you have any questions or concerns about our data privacy practices, please contact us.