Terms and Conditions

SUPPLIER BOOKING TERMS & CONDITIONS A. Clarification Our Supplier operates the tax-free car leasing programme in Europe (the “Programme”) and is authorised to market the Programme and receive orders on its behalf. You will contract directly with the Supplier once your booking is accepted, as outlined below. The Programme is a tax-free sale with guaranteed buy-back. You must return the vehicle as agreed and return all items supplied with it, including the registration document, keys and other vehicle documents or equipment. Charges may apply for items not returned, changes to a return location outside France, parking fines, or abandonment if the vehicle is not returned to a Supplier location. B. Bookings Subject to Acceptance To make a booking, you must provide the information required on the Booking Form and complete and sign a Supplier Order Form based on the Supplier’s General Terms and Conditions of Sale. The Supplier must accept the Order Form. Until the Supplier and French Customs have received and accepted it, your booking is not guaranteed. C. Eligibility To be eligible for tax-free status and a Supplier contract with Temporary Transit (TT) plates for a maximum of 175 days, you must meet the applicable conditions: 1. If you are a tourist, regardless of nationality, you must: o have your normal residence outside the European Union (EU); o visit the EU for less than 185 days in a 12-month period; and o not undertake any form of employment during your stay. 2. European citizens residing outside the EU must provide a copy of their Australian residency visa with the Booking Form, meet the relevant conditions and provide proof (such as an employer’s letter) of their intention to return to employment outside the EU at the end of their stay. 3. People on temporary assignment in the EU, such as professors, journalists and full-time students, may qualify under certain conditions. Contact the Supplier for further details. D. What You Will Get A brand-new tax-free vehicle supplied under the Programme, unlimited kilometres, comprehensive insurance for vehicle damage, theft and third-party liability—including cover for glass, wrong fuel and punctures—with no excess, a 24/7 assistance call centre (charges apply), an anti-theft device on all models, an emergency triangle and reflective jacket, a full factory warranty, and no additional-driver fees (conditions apply). Your personal belongings are not covered by the insurance. E. Minimum and Maximum Period The minimum period for a guaranteed buy-back under the Programme is 15 days. The maximum period is 175 days. Short-term lease prices may be available for periods of less than 21 days. If collection and return are in Portugal, the maximum period is 90 days. Portuguese customs rules also mean you cannot spend more than 90 days in a tax-free car in Portugal. Days are calculated as calendar days, not 24-hour periods. F. Booking, Payment and Order Form Deadlines All booking requests are subject to availability. Full payment, unless required earlier, and the original completed and signed Supplier Order Form referred to in paragraph B should be received by the Supplier at least six weeks before your departure from Australia. This allows time for the vehicle to be registered, insured and delivered. G. Power of Attorney If the holder of the Supplier Order Form (the “Contract Holder”) cannot collect the vehicle, their partner may collect it on their behalf by presenting an original Power of Attorney, properly prepared and signed by the Contract Holder in the partner’s favour. The partner must also qualify in the same category as the Contract Holder under the Programme’s eligibility requirements. H. Vehicle Please choose your vehicle carefully, as you cannot upgrade or downgrade it at collection. All vehicles have manual transmission unless otherwise noted in the vehicle description. All vehicles are left-hand drive. I. Driver Information The minimum driver age is 18 years. There is no maximum driver age. Drivers must hold a valid driving licence recognised in the EU. For holders of a full Australian driver’s licence, an International Driving Permit is highly recommended in conjunction with the Australian licence and is compulsory in some countries. The vehicle may be driven only by the Contract Holder or their partner (spouse or legal co-habitant), direct descendants or direct ascendants, provided they qualify for the Programme and hold valid driving licences. Direct ascendants and descendants may drive the vehicle locally but may not cross country borders without the Contract Holder. A spouse or legal co-habitant may cross country borders even if the Contract Holder is not in the vehicle. Other drivers who are not direct descendants, direct ascendants, a spouse or legal co-habitant may drive only if they meet the same eligibility conditions as the Contract Holder and the Contract Holder is in the vehicle but unable to drive because of an emergency or exceptional circumstances. The vehicle may not be used to generate income, profit or gain. The Contract Holder is responsible for knowing the driving requirements in each European country they visit. J. Deliveries and Returns Deliveries and returns at Supplier locations in France are free of charge. Deliveries or returns outside France incur an additional charge and must be prepaid. Prepaid fees are non-refundable if you change your plans and return the vehicle in France instead. If your plans change and you return the vehicle outside France, a fee will apply. This must be arranged with and paid directly to the Supplier in Paris. K. Vehicle Collection If you have not provided flight details, please phone or email the collection location four working days in advance to confirm your collection time. If you are running late, you must call the location. At collection, you must show your passport, driver’s licence or licences, and a copy of the Supplier Order Form. Registration and insurance documents will be provided at collection. Vehicles are delivered with 10–15 litres of fuel, so you do not need to top up the fuel tank before returning the vehicle. L. Servicing Requirements Most vehicles supplied under the Programme require their first service at either 15,000 km or 20,000 km, at the driver’s expense. Refer to the servicing card delivered with the vehicle for more information. Scheduled servicing must be carried out at Supplier service stations. M. Accessories and Tyres Child seats, which are compulsory for children under 10 years in France, incur an additional charge, must be prepaid and must be requested when booking. All vehicles are fitted with standard tyres only. To meet the legal requirements of some countries during winter (November–March), you may need a vehicle with special tyres or snow chains. Contact the Supplier for more information. N. Vehicle Insurance and Assistance Comprehensive insurance and 24-hour assistance apply when driving in the following countries and areas: Austria, Andorra, Belgium, Bulgaria, Corsica, Crete, Croatia, Cyprus (Greek part), Czech Republic, Denmark, Estonia, Finland, France (mainland), Germany, Greece (excluding islands), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City. You may not drive into the United Kingdom or any country not listed above. The vehicle insurance policy and assistance package are subject to exclusions, limits and procedures. You are responsible for understanding them. Refer to the Supplier’s website. If the vehicle is involved in an accident or breaks down, a rental car or accommodation may be provided subject to the Supplier’s assistance terms and limits. Once the vehicle is repaired, you must return the rental car to its collection location and collect your vehicle from the Supplier’s garage. Comprehensive travel insurance is vital to cover some or all costs not covered by Supplier assistance. Any rental car is subject to the rental company’s conditions, including minimum and maximum driver-age restrictions. O. Additional Costs Once you have paid for the vehicle, petrol or diesel and oil are the only additional costs you should incur. Motorway and toll charges, and traffic or parking fines, are not included. If you do not return the registration certificate, both keys, warranty or service booklet, emergency triangle and reflective jacket with the vehicle, the Supplier may charge you for those items. P. Travel Insurance Comprehensive travel insurance is highly recommended. Please arrange it before placing your reservation. Q. Prices All prices are in Australian dollars. The Supplier can accept reservations only from Australian residents or Australian passport holders. R. Booking Deposit A deposit of $500 is required when you place your reservation. S. Amendments Changes to the lease are priced at the published rates. No changes can be made within 21 days of collection, and names on a booking can't be changed. T. Cancellations Additional supplier fees apply as applicable. The free cancellation option is included on Early Bird bookings made and paid in full by 15 January 2027, except bookings made less than 30 days before collection. It covers the A$600 (€300) fee while the vehicle has not yet been registered, and reduces the fee after registration from A$2,000 (€1,200) to A$81 (€50). It does not cover the A$2,000 (€1,200) fee for cancellations made less than 2 business days before collection. Bookings made on or after 16 January 2027 do not include the cancellation option. The vehicle is registered in the driver's name before collection; the timing depends on the collection location. U. Extension of Your Contract If you decide while in Europe to keep the vehicle longer than originally arranged, you must contact the Supplier in France directly. Refer to your documents or the Supplier’s website for the procedure and cost. You are liable for all civil, material and criminal costs or actions if the vehicle is not returned as expected and you have not paid for an extension. V. Early Returns A partial refund may be considered only if the initial contract was for at least 30 days and the return date is at least eight days before the pre-booked return date. Refunds are calculated using the extra-day price, less 20%, and less a $50 administration fee. The rate used to calculate unused days takes into account discounts from promotions related to the lease duration that were applied when calculating the initial contract amount. W. Customer Claims Requests for reimbursement must be approved in writing in advance by Supplier Assistance. If a matter is unresolved while you are in Europe, claims must be lodged with the Supplier within 14 days of the vehicle’s return date and supported by original invoices and receipts bearing the Contract Holder’s name and the vehicle registration number. Duplicate or photocopied documents are not accepted. This is subject to any legislation that cannot be excluded. X. Accuracy of Information All prices and information on the Supplier’s website, in its current brochure or price list were correct when published and may be changed by the Supplier from time to time. AA. Modifications and Variations If unforeseen circumstances prevent the requested vehicle from being delivered, the Supplier reserves the right to provide an alternative vehicle or, if necessary, a rental car. If a rental car is provided, its rental-company conditions apply. The Supplier also reserves the right to change the models, equipment and prices offered on its website, in its current brochure or price list without prior notice.